๐ง Intelligence Center
PROFESSIONAL
AI-powered insights, sentiment analysis, smart routing, A/B testing, ROI tracking, and live monitoring
๐ฐ ROI Calculator REAL-TIME
$-80
Net ROI this period
0.6x
Return multiple
2.1h
Labor hours saved
32 calls handled
$46.93 labor cost saved
9 after-hours recovered
$199 subscription cost
๐ Live Calls REAL-TIME
Jennifer Park
appointment
Carlos Mendez
hours
Anonymous
transfer
๐ญ Sentiment Analysis AI
54.7
Sentiment Score (out of 100)
โ Positive 9
โ Neutral 20
โ Negative 3
๐ Conversion Funnel
Total Calls
32
Engaged (2+ turns)
32
100% engagement rate
AI Resolved (no transfer)
29
90.6% resolution rate
Conversions (bookings)
17
53.1% conversion rate
๐งช A/B Testing EXPERIMENT
Variant A ·
Friendly Welcome
control
"Thank you for calling! How can I help you today?"
142 calls
38 conversions
26.8% rate
Variant B ·
Professional Brief
testing
"Welcome. May I help you?"
98 calls
21 conversions
21.4% rate
Variant C ·
Urgency Driven
winner
"Welcome to [Business]. To help you faster, what brings you in today?"
156 calls
52 conversions
33.3% rate
๐ฏ Smart Routing Rules AUTOMATED
Returning VIP
high
If: Caller has 5+ previous bookings
Then: Skip greeting, direct to scheduling
After Hours Emergency
critical
If: Call between 9pm-6am with urgency keywords
Then: Transfer immediately to on-call
Spanish Speaker
medium
If: Language detected as Spanish
Then: Switch to es-MX-Neural2-A voice
Insurance Question
medium
If: Caller mentions 'insurance' or 'coverage'
Then: Use insurance knowledge base + offer transfer
First-Time Caller
low
If: Phone number not in caller profile DB
Then: Capture name + email for follow-up
Frequent Cancellation
medium
If: Caller has 3+ recent cancellations
Then: Offer human transfer to retain